Customer inquiry

1. Check what kind of products you need .

2. Send all information and requirements to us .

Reply

1. Reply by email .

2. IM applications: WhatsApp , Skype , Wechat , Linkedin , Facebook , Twitter

Details communication

1. According customer design scheme .

2. According to the customer provides the data, our service team are responsible for the details

Preparation before placing order

1. Confirm quotation .

2. Draft Proforma Invoice and Contract

Shipments

1. Balance confirmation .

2. Packing .

3. Label the marks .

4. Confirm the consignee information .

5. Contact the logistics and arrange the delivery

Quality

1. Quality inspection .

2. Quality testing and quality Certifications.

Production

Refer to the Confirmed Design drawings

Confirm order

1. Confirm payment terms .

2. Lead time .

3. Goods Certificate

Logistics tracking

1. Follow up the tracking information and inform the customers .

2. Send all documents of customs clearance.

3. Confirm the goods has been received .

Installation

1. Send the installation details to customers .

2. Providing 24h online installation service .

Customer feedback

1. Send Usage for the record table to customers .

2. Timely feedback the customer evaluation .

3. Feedback to the company, specify the improvement plan .

Further cooperation

1. After sale service provided , quick response with 24h*7d .

2. New products recommended .

3. Latest sales promotions and order discount informed .